Build a chatbot that understands your business, not a generic FAQ list.

Law firm

Help visitors understand practice areas and prepare for consultation requests.

Data to upload Practice-area pages, attorney bios, consultation process, office policies, fee structure notes, intake FAQs.

Personalization Use a professional tone, add quick replies like “Book a consultation” or “Family law”, and instruct the bot to avoid giving legal advice beyond published information.

Example: A visitor asks, “Do you handle tenant disputes?” The bot answers from the firm’s service pages, explains the consultation path, and asks whether the visitor wants to share contact details.

Doctor or clinic

Answer common patient questions before appointment booking.

Data to upload Doctor profiles, services, clinic timings, appointment rules, insurance notes, pre-visit instructions, location details.

Personalization Use a careful medical disclaimer, keep answers limited to clinic-provided information, and route urgent or symptom-specific questions to call the clinic.

Example: A patient asks, “Do I need to fast before a blood test?” The bot checks uploaded instructions and gives the clinic’s exact preparation guidance.

Hotel or resort

Reduce repetitive booking questions and guide guests toward the right stay.

Data to upload Room types, amenities, restaurant menus, cancellation rules, check-in policies, nearby attractions, seasonal offers.

Personalization Use a warm hospitality tone, show chips like “Book a Stay”, “Manage Booking”, and “Special Offers”, and answer using current property details.

Example: A guest asks, “Is breakfast included with deluxe rooms?” The bot answers from the hotel’s package details and can suggest contacting reception for upgrades.

Real estate agency

Qualify property leads and answer area or listing questions.

Data to upload Listings, neighborhood pages, buying process PDFs, rental requirements, agent profiles, office contact details.

Personalization Ask budget, location, and property type questions, then guide visitors to the right agent or listing category.

Example: A visitor asks for “2 BHK near downtown under my budget.” The bot explains available categories from the agency’s data and collects lead details.

E-commerce brand

Answer product, delivery, return, and offer questions without making visitors search.

Data to upload Product pages, size guides, shipping policy, return policy, offers, warranty PDFs, support FAQs.

Personalization Use brand tone, add chips for “New Collection”, “Return Policy”, and “Track Order”, and link to verified product pages.

Example: A shopper asks, “Can I return sale items?” The bot answers from the return policy and highlights any exceptions.

Education or coaching institute

Guide students through courses, schedules, eligibility, and admissions.

Data to upload Course pages, brochures, fee PDFs, batch schedules, admission rules, exam prep material, contact details.

Personalization Use a helpful academic tone, add quick replies for course categories, and collect student interest before handoff.

Example: A student asks, “Which IELTS batch is best for evenings?” The bot checks schedule content and suggests the matching batch options.